Introducing missed call Text Back
The missed call textback feature is an innovative solution designed to enhance customer communication and ensure timely responses. When a call is missed, this feature automatically sends a customizable text message to the caller, acknowledging the missed call and expressing a willingness to assist them promptly. This not only maintains a line of communication with the customer but also provides an immediate acknowledgment of their inquiry, which can be crucial for customer satisfaction and retention. The textback message can be tailored to include a friendly apology, a brief reason for the missed call if applicable, and an invitation to continue the conversation via text or to request a callback at a more convenient time. This feature is particularly beneficial for businesses that experience high call volumes, ensuring that every customer contact is valued and managed efficiently.
Key notes
- Reminder texts can be sent on scheduled appointments
- Texts can be sent to potential prospects after business hours automatically
- Texts can be automatically sent to various customers as check-in’s for further business needs
Missing communication from prospects can cost a company a lot of money from missed business. This feature insures no business slips through the cracks increasing your ROI the first time a call is missed